Telkom ****!!!!!!

I made a payment as per information from telkom Southgate at Pick n pay. The payment was made on TUESDAY and my account is still inactive. I have called the customer care line and I'm getting nowhere.

1 consultant asked me to email proof of payment and has not gotten back to me since

1 consultant tells me the one who requested the proof of payment was wasting my time telkom operates solely on the payment reflecting on their system.

How long must I wait before I have access to my account? Your consultants at Southgate were rude and were concerned about their own conversation and not telling me where to pay so it reflects immediately. The consultants over the phone only know 24-48hrs and payment reflecting NO ASSISTANCE