Telkom ****

My contract was ending last year December 2022. The Telkom agent who helped initiate the contract contacted me and asked if I would like to extend the contract. I told him to not extend and I will discuss with him closer to the date if I change my mind. I then signed up with a new ISP. However I kept on receiving monthly bills from Telkom in the new year and they told me they have automatically extended it per their policy and I needed to call in to cancel. I then showed them proof of my communication with the said agent but they said it is not sufficient and said I have a balance of around R3000 to clear. I will not be paying for this!