Telkom ****

We were offered a Telkom router through a Telkom representative my husband took the offer , it took them a week later to deliver , after havung issue with the ram delivery guys , the router was delivered with no instructions , no help guild on how to use it or where the password was, I attempted to good the Delivery address on the delivery note cotnact information and got routed to different departments. I then eventually tried making contact with the Siyathembana trading 106 pty ltd as per the delivery note this people don't answer their phone. they have telephone number *** and *** which either go to voicemail or the people speak and African language. I eventually got hold of the call centre number for telkom which was 081180 and spoke to Ashraaf fredricks who has a whole lot of attitude expecting a customer to understand how routers work, he advised he logged an email request with the courier, and they will make contact with my husband to arrange for the collection of the router, it has been a week later, and we are still waiting on the information and the courier. My husband has called back today to follow up the status of the courier collection from telkom and spoke to nosipho from telkom @ 9.42 and provided the contact number for mondo *** which pops up as a ****, we were given an email address too of *** . All we want is to return the item from Telkom i don't understanding how Telkom can be associated with companies that has little to no valid details. We cannot get hold of this people and the telkom call centre agents are unfriendly and not helpfully . so should you guys choose not to asisst il cancel the debit order , we can go to court iwe have proof of having try to make contact . lesson learnt dont take take contracts over the phone from any telkom consultans