Telkom ****

I orderd a wifi router with Telkom in February...it was a R169 for 10 data deal. Now I waited for more than a month for the parcel to be delivered. I wrote emails to telkom inquiring about the order. After a full two week of complete silence from their side post my emails I recieved the router without the sim card. So I wondered how am I gonna operate this thing with out the sim card with the data I signed for? I then called telkom to find out how is this possible... But at this point I was fed up with the bad service I recieved. I actually wanted to cancell the whole deal. And then in april a sum of R299 was deducted for my account by telkom... ???? I called telkom to find out how are they already deducting without them delivering a full service to me...unfortunately I waited a full 45 min on the phone to atleast speak to a consultant. I later reversed the transaction. I wrote a lengthy email to them complaining about this and I got complete silence. So today I'm woken by a R671. 37 deduction from Telkom ????????????? My question is why charge me for something that has not arrived... And why that much money when i agreed to R169??? Even! Where is the damn deal we agreed upon Telkom? ????????????????????????? I want this matted resolved today!