Telkom ****!

So upgraded my contract online and received my handset (iPhone 7 128 G) on the 18th October 2018. My device came with some faults. Called telkom on The 19th and they sent me instore... I was turned back instore , they said i bought the phone online so i should call 10213 . called 10213 twice on the 22nd and both agents said they have arranged for an exchange and I will be contacted with details regarding the collection and exchange before end of business(22nd). I didn’t receive any communication whatsoever.... I called again on Tuesday and spent over 20 mine arranging the exchange and was also promised communication within 48 hours ... i have never received any communication from telkom to date. I just want everyone to know what kind of a business telkom is, it’s my eighth with them and I’ve never experienced such appalling service that I’m paying for.. mxm useless company with number 1 appalling service in the southern hemosphere.. *********** staff , staff will lie to you and send you back and forth...I even think your Apple products are ****! This is my last contract with you after This you’re losing a 10 years customer.