SS
Sandra S
1 reviews | Active since Mar 2013
17 Apr 2018, 12:08
Telkom ****
I wonder if anyone else has had this experience? In 2015 I changed from a 4mg ADSL line to a 10mg line. The Telkom representative stood in my lounge and offered me some gifts as he described them because I had made the change to a supposedly faster internet. (That's another story!) The gifts were some Sim cards and a portable wifi device. Well, I threw the sim cards away as I already had mobile accounts with another provider. A month ago I received Telkom's new billing account and in the new layout I saw mobile phone numbers with invoiced amounts next to them. On enquiry I was told that these were contracts that I had with Telkom from 2015. Never before had these numbers appeared on my previous accounts! Telkom have been charging me R320 for the last 3 years and that amounts to R10,000!!!!!! The rep from Telkom offered them as gifts not CONTRACTS! Can this really be legal?? I think that I have been ****med. Anyone else had this experience??
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
02 May 2018, 13:39Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply02 May 2018, 13:39
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
SS
Sandra S's updateReviewer Update
02 May 2018, 15:20Good Day,
My name is Sandra Shields ID: ***.
Telkom ***.
The mobile numbers in question are:
***
***
***
***
My email address: ***
I am only contactable at the moment via email as I am out of the country. Unless you are willing to phone this number: +***08
I really want these numbers deactivated and an explanation of why they never appeared on Telkom's previous billing format.
Obviously I would like my money back.
Thank you for your help.
Regards,
Sandra Shields
SS
Sandra S's update02 May 2018, 15:20
Reviewer Update
Good Day,
My name is Sandra Shields ID: ***.
Telkom ***.
The mobile numbers in question are:
***
***
***
***
My email address: ***
I am only contactable at the moment via email as I am out of the country. Unless you are willing to phone this number: +***08
I really want these numbers deactivated and an explanation of why they never appeared on Telkom's previous billing format.
Obviously I would like my money back.
Thank you for your help.
Regards,
Sandra Shields
SS
Sandra S's updateReviewer Update
18 Jul 2018, 23:57Where is the reply you promised me Tumelo??????????????????
3 months have passed and nothing from you.
Most unprofessional
SS
Sandra S's update18 Jul 2018, 23:57
Reviewer Update
Where is the reply you promised me Tumelo??????????????????
3 months have passed and nothing from you.
Most unprofessional