Telkom says, sorry we can't help you!

After calling Telkom many times, waiting for 20 minutes each time due to high call volumes as they say, we have reached no resolve to our ADSL issues for 2 weeks. Telkoms call centre agents agree with me on the line that Telkom is absolutely pathetic at resolving problems and say they are sorry but there's nothing they can do to help you. They also tend to just cut the call while you are still on the line. Our 4mb line has a download speed of 0.28mb. Our business which we run suffers and Telkom really doesn't care. What happens to all the unused data after Telkom has choked the download speed all over the country? They sell it and make profits off our suffering. <br> On a scale of 1 being the poorest and 10 being the highest, I rate Telkom as a 1 for service.