Telkom says Resolved but nothing has been done

<p>Well I’m new to the Telkom network, I’ve signed up for the BIG DEAL for June, 10Gb during the day and 5Gb after 12 midnight. So I used the first 5Gb of my deal, then I was asked to top up my internet. Through that I would rather go in to the store to resolve this issue that came up. The sales guy at Kollenade Telkom reported the issue. Got a phone call from Telkom ********** 888. So the lady informed me that I should take in the router to Kollenade. The issue is not with the router, it’s with the package they’ve loaded under my contract. I don’t have the time to drive back and forth to Telkom if the issue is not with the router but the lady insisted that i should, I asked her who's going to pay my fuel driving up and down the whole time as they instruct me to do and she could not answer me, Can Someone explain why I have to take my router in if the problem sits with the contract and not the router?</p> <p> </p>