TELKOM SAYS I’M OWNING FOR SERVICES THAT I DID NOT USE.

Last year December I did the cancellation of my WiFi line with Telkom because I wanted to downgrade my fibre line package and I was informed by the consultant that I cannot downgrade I’ll have to cancel to reapply again for the package I wanted to take, after the cancellation I was told I must wait 30 days and I decided I cannot wait for this long without internet connection I even to another ISP. Now Telkom handed over to ROBINPET agency or whatsoever saying I’m owing for the services that I didn’t use. I called Telkom yesterday and I was told on their system it shows “written off” like we are going to be cheated by companies like this. TELKOM FIX YOUR **** BEFORE I TAKE THIS THE LEGAL ROUTE