Telkom says be patient. Really

Okay 01.02.2018 *** ********** 8 Reported a fault because my line and internet were down. The Report came through the next day by phone call from Daniel. Telephone line ****** in Middelburg MP area. It will take 2 to 3 weeks to repair. I was then given information that while the line is down. You get Credited. The connection came back for just a weekend. 16.02.2018 to 18.02.2018. I phoned again and they said that it was still not repaired and still a week or so. My neighbours connections were back by the 25th , 26th Feb. My line was still off. The weekend of the 3rd of 4th March my line was up and running but not like it always was. I received a Sms on the 5th of march from Telkom that the connection is restored. I have a 4mb line which always ran at 3.89mb no problem. Ever since the ****** line it runs at 0.64mb Is it fair to pay for a service and not get what you are paying for. Every time I have phoned and ask what is happening I get told it hasn't been escalated but I will do it right now Sir. Its a way that they don't have to generate another REF number against them. Famous last words " I will Follow up Sir" They billed me R153 for Feb & March. Then my March to April R984. They say my services were up and running by the 26th Feb and there were additional costs which I had to pay for from the 26th Feb to 8th March. But my line only started work by the 4th March . So how can they do that. I logged a disputed on the 13.03.2018 REF ********** 7 and some one phone me back in 10 working days. Still waiting for that call. REF 378CTK ********** 8 Logged slow internet. Still no feedback only that the technician is notified. Phoned in and spoke to Noluvuyo again to find out what is happening and it will be escalated Sir. Then I Phone again 23/03/2018 spoke to Vongani and still nothing has been done. Story of my life. Current internet speed 1.04mb REF 19CTK ********** 8 Logged Slow internet. 0.55mb. Reported today. It has been reported to the Technician and I must be PATIENT. Really PATIENT. For how much longer. I'm paying for a Service and I am not getting what I pay for.