Telkom SA's worst internet service provider

Well i would like to start off with that on the 14th of February 2018 I put in a order to have my line moved from PTA to Kempton Park as I was moving. They booked a technician for the 21st of February 2018. I thought well this is great the line will be installed and ready for use when I move to the new premises on the 1st of March 2018. Well what a disappointment it was as when the technician arrived fro the installation the telkom pole the premises was broken. Well that took them just over two weeks to replace. Once replaced they booked me a technician again to come out and do the installation only to be told now that there is a faulty cable that needs to be replaced. When phoning telkom sales to follow up on the order and to get a turnaround time of when the cable will be fixed they tell me 7 to 14 days. They don't contact you as the customer to communicate to you as to what is happening you have to phone them the whole time. Every time I phone in a consultant gives me a different story one consultant in a sarcastic way was trying to impose that it is my fault I moved and that their infrastructure was not of good proper working order in the area I moved to. This is really pathetic and I am highly frustrated that this is taking so long. They answer the phone "telkom sa's best data provider", what a load of crock, it should be "telkom sa's most pathetic data service provider on the face of this planet" in my opinion. They always ask you to rate their service after a call to the main number, but not on the number to follow up on a order. Ok so lets rate their service , on a scale of 0 - 10, 0 being very bad to 10 being very good as they say.

1. Was I satisfied with the level of service I received, A: -10 Hell no its pathetic, consultants have no idea what is going on so they lie to you. 2. Will you recommend telkom to family or friends, A: -10 Hell NO!!!! I would no embarrass my self to recommend telkom to anyone, family, friends or customers. Right now I am getting my friends and family to switch service providers. Unfortunately they are the only company in SA that do DSL lines, but they are not the only internet service providers, and they are so far from being SA's best data service provider.

If we had other companies doing DSL lines in SA telkom would lose at least 80% - 90% of its business within at least 3 months. And it will probably take them at least another 2 to 6 months before they actually install my line. If you looking at telkom for a internet service provider don't we have to have the DSL line yes they the only company that does it but we can use them for that and take our ISP services somewhere else.