telkom sandton... worst service ever better of going else where

I have been a loyal client to telkom mobile for many years. never had many issues with them, been happy considering the length of my stay with this network and shocked and absolutely staggered at how poorly we (my wife and I) are being treated.

On the 9th of March 2025 I went to the Sandton store to get an early upgrade done. So, I agreed to the terms and cost, got a samsung as well as a watch. However, the watch was out of stock at the time, was told it will be in stock no later than 2 weeks... guess what? I still never got. called them, I'm told 2 more weeks of wait every time, or I'm told i will be called back which never happens, went to the pop-up store (due to store renovations) spoke Itumeleng she just chewed her gum extremely rude and said there's nothing she could do, walked away from me and got on to a cellphone call.

i was also told I would not be charged for the watch till I get it.... well I am actually being billed.

absolutely shocking...

If any of you are considering upgrading or new line application, please my advice stay away from the Sandton branch, it used to have excellent service, remember my previous experience 2 years ago was seamless ....

I will be writing up this story on every platform until I'm actually helped.