Telkom - Samsung Galaxy S20 FE + Samsung UV Sterilizer

I have ordered Samsung Galaxy S20 FE + Samsung UV Sterilizer online and I received the phone without the Samsung UV Sterilizer. I have made several enquiries about the delivery of this Samsung UV Sterilizer but till today I have not received.

This Samsung Galaxy S20 FE + Samsung UV Sterilizer still is on Telkom website I don't understand how I would receive the phone without Samsung UV Sterilizer since there is currently no option that I can see to order the phone without Samsung UV Sterilizer. This is their special.

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