Telkom & Samsung disappointment

Honestly FUMING right now with Telkom & Samsung!

I am going to try to cut a long story short...

I sign up for a contract with Telkom for the Samsung A32, at R249/month for 24 months (what I can afford) & collect my device on 15 February 2022.

Since then, I have had 3 different samsung A32's, ALL FAULTY! Issues with the touch screen! - it literally has a life of it's own & does what it wants!

Store manager & regional manager of Telkom both aware of my case. No feedback on faulty devices returned, as these go back to samsung.

Within this all, all I've asked for, is: • Working & fault free brand new Samsung device • Same or better specs as the Samsung A32 • Same price, R249/month for 24 months (as this is what I can afford)

I have generally been kind, patient & understanding throughout this all... but today, I feel I've probably over earned the right to lose it!

I get told today, that I can go for a Samsung A33 (as Telkoms store manager & I have agreed that we should give up on the A32's, as there really seems to be a problem with them)... but wait for it... I, the CUSTOMER, will have to PAY R100 ADDITIONAL PER MONTH to get it.

I am utterly disgusted at this entire issue! Samsung & Telkom, why are you offering devices, when they are faulty? And WHY must I, the customer, PAY MORE to get a device that actually (hopefully) works?!

It is ABSOLUTELY DISGUSTING!