Telkom, same old Telkom

Right now my review is below 0 to be honest. On 5 September, I spoke to one of your consultants at 10213, I advised him I was moving house and I wanted to cancel my service. He told me I couldn't because I am in contract. So I asked for a transfer, he confirmed that could be done. He advised me it would take x time. I waited. No one called me. Today I followed up. Only to be told I can't transfer my service without paying for a new modem and installation. And it gets better, my call on the 5th is not even noted. The guy did nothing!!!!!!!!!!!! ***!!?? Solve my problem or I am going to keep complaining.