telkom salesman and pathetic after sales service

I am a pensioner, and I've been calling for assistance and spending over an hour with telkom. The salesman called bongani mncwango , **** when selling the Fibre plan(installed in march)..on the 29 march he sent an sms with a personal number ***) asking if I have my invoice to send to him, i did not respond saying.prior to signing and changing to Fibre I had an unlimited contract @ 650pm. (Fixed voice service) and call catcher, however after signing up for Fibre y phone line was cut on the 22 july 2021 , as billing department said I had an outstanding amount of R 672 for calls made to cellphones. e said our fixed residential line will not be affected by the change to Fibre. After 2 months the line got cut due to outstanding fees for cellphone calls. I paid the R672 immediately. And after this we found out that the Fibre line, is sold with a closer 100 plan .since then every I have to pay montlhy for cellphone calls .this month I have to pay R650 again as my call line was cut today 17 August 2021, without a notification or warning. On 11 August 2021, I spent 2.5 hours with billing and sales in order to re assess and query the issue. However , at 16.30 on the 11 August I spoke to Ms Govender in sales department to set up call catcher, and to log a query regarding my bill. I was told I would receive a call back in 48 hours, I am still waiting a week later to be contacted by telkom. I received an sms today 17 August 2021, stating that my call catcher application had been rejected due to outstanding debt!!I then called telkom sales to query the issue at 11.20 am, however the sales person called Nopalo Koti, was unprofessional and did not have the work ethic, especially patience and knowledge to assist me with my query. I am happy with the Fibre, but my intentions were to adjust my fibre contract to home premium 50mgbs, while adding on closer unlimited deal. To allow for non telkom calls .unfortunately due to the poor patience of Ms koti, I was not assisted. In addition to Mr bongani not selling the product correctly, i have not yet received a telkom Sim card, which is due to me when signing up for get contract.