Telkom sales & support fails to help

I have experienced something very unique with Telkom mobile. Specifically on the contracts part.

I am paying R100 per month on my mother in-laws month to month contract. For a few years now when all of a sudden my bank account was debited of R199.

Now a mistake i made was not check my account invoice in time, but what makes me angry is that when i called Telkom to assist in rectifying the issue. Guess what? There is literally no easy way to fix this issue. I called about 3 or 4 times. Maybe 5 times for someone to assist. Not only were they very unprofessional as they sounded irritated or they just wanted to get me off the phone, but no one could assist me in resolving this issue. Support tells me to call sales as they can only assist in fixing this and checking who app**** for this contract. I called Sales and yes no one could help me fix this. They couldnt somehow find out who app**** for this bogus contract. Then they tell me its been cancelled. Keep in mind its been deducted already so i asked them to do a refund. Knowing that its not me who app**** for this contract, they still tell me i must get a stamped affidavit, bank statements showing the deduction, copy ID etc. Its seriously rediculous. WHY must i go through all these hoops when it is clear that i didnt apply for this contract? It must be VERY easy to see who app**** for it and cancelled it.

They covering up for each other there and its making me angry.

Please always check your invoices everyone and @Telkom...you seriously need to review your refund process. Specifically for people WHO ARE AFFECTED by unorthorized use of their details to create contracts.

Regards