lF
luis F

1 reviews | Active since Jan 2012

25 Aug 2015, 14:10

Telkom sales staff are ***********

Telkom have just lost a long term customer, been with them for a couple of years on two different accounts and have had few problems to date so I decided to switch my cell phone contract over to them recently.<br> <br> I did this over the phone and was told since I am existing customer that I would not need to submit any docs, I completed this process on Saturday and was told I would be updated on Monday.<br> <br> Monday came and went so I decided to call them, the rude call center person I spoke to told me I had been denied due to affordability. Which I found interesting as the sum was pretty insignificant to me and I have never missed a payment to Telkom in the years I have been their customer.<br> <br> The *********** person at the call centre continued to explain that my credit history report was the reason for the denial. I subsequently got my credit report and unsurprisingly I have close to a perfect score.<br> <br> I am now in the process of finding alternative service providers for the current agreements I have, done with these guys.<br> <br> They make it quite difficult to buy stuff and have a poor sales staff.

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Replies (1)
Telkom
Telkom's reply25 Aug 2015, 15:38
Official
Hello ed209,

Thank you for your post.

Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is SM138268.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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