Telkom sales service non-existent

I app**** for a month-to-month sim only contract with Telkom in Tyger Valley centre. I went back and forth for 2 weeks with Enver, who stated that the application was handled by another Telkom Direct store (Nicorene). I called the national contact centre during the 2 weeks to follow up, waited 1 hour before my call was taken by a service agent offering me \excellent"service. I said just normal poor even poor service would suffice. Managed to get through to the contact centre manager (Peter Ramdeep) who said that he cannot offer me a month-to-month contract but desperately tried to sell me a 24-month contract with device that I do not need. So after more than 2 weeks of waiting and moaning I am left with a contract application that was cancelled by \""someone\"" and in a new process that no-one knows the progress on since \""Back Office\"" deals with it. I am not allowed to speak to any manager to try and resolve the issue and no Telkom national contact number can offer me a response even after waiting 1 to 2 hours per number tried. Where does this leave me? In a truly competitive business environment the market would have taken care of such utter incompetence. It is clearly systemic."""