Telkom sales person Goitse sold me lies regarding LTE to fiber

Hi have had the worst service from Telkom since Sept 2021, calling the call center and going into branch at carnival and east rand mall its a new year I still have not been assisted. The story begin when a sales consultant came knocking at my house to sell me lies of upgrading to Fibre. I had LTE in my house and was told since I'm a loyal telkom customer there would be no transfer fees or cancelation fees to upgrade to Fibre. So the fibre got installed as this was the agreement. A note was made on the paper I signed. Since Sept 2021 I have called and been sent pillar to Post. On the 15th Feb I received a call and sms that my account was handed over for non payment. I decided to drive to the office in Pretoria proes street as advised by a call centre agent only to be told telkom. Is now at 61 oaks Street in Centurion. Finally arriving at Centurion security called the escalation desk and I was told by John Rasebeka that I would be helped and the next day the 17 I would be called with feedback. No call was received but got sms saying my query has been resolved. Todyrsyay the 21st my Fibre line has been suspended and call centre agen who I spoke today says my LTE is active. I don't know what else today. I'm paying for a service I'm not receiving and to top it I'm in debt for a service I am receiving. Who can help me get this resolved. I am going to hello Peter this query till someone assists me and gets this resolved