Telkom Sales messes up transfer of Fibre line from one residence to another

On the 17th April I contacted Telkom to transfer my Fibre connection from 1 residence to another. The conversation I had with "Meli" confirmed that the line will be transferred on the 3rd May, along with the new month 2 month options, etc.

However, today is the 4th of May and a Telkom provider has yet to show up. I contacted Telkom this morning and....low and behold..."Sorry sir. There is no order or instruction to transfer your line". Unfortunately for Telkom, I kept note of my entire conversation with them, which took place on the 17th April 2018 at 2:10pm with "Meli".

The new lady who assisted me today ("Ntombenhle") essentially re-created the order and explained that all she can do is make a note that this is an urgent order, but it usually takes 7-14 working days.

So, until I get my Telkom line installed, not only am I still paying for Telkom's services, but I'm also paying for 4G data, which I have to use until Telkom gets my internet running again.

Please explain how this is fair?