Telkom Sales Horrible Service

I ordered a phone online from Telkom on the 20th of September. On the 23rd I received a call to inform me my contract order has been approved and I will get delivery of the phone on 1st October as this was a pre-order. I was also advised that you would debit R999 from my account within 24hrs. On the 25th you took R999. The 30th of September I called as I had not received a tracking number and I was told I will get a tracking number by the end of the day. That never happened.

I have been calling getting told different stories. Pending orders, cancelled orders, wrong colour phone, pending. Last week I asked to cancel and your consultant said he would cancel only to be sent case numbers and more calls telling me you don't have the colour I want. 8th of October I still do not have a phone, I do not have a tracking number and I do not want the contract with you anymore!

Can you cancel the order and pay back my money I have had it with Telkom. You would think using an online service is more convenient but I could have gone to a shop and had this sorted. I do not understand why you keep lying to me and saying I will receive a tracking number everytime I call. Why didn't you cancel my order last week when I was tired of being **** to? Why does it take 48hrs to cancel an order but you can take money in 24hrs? and I do not want to be told it will take 14 working days to pay my money back if you could take it within 2 days. I want my money and confirmation that you have cancelled.

I was warned not to order from you and I went against advise from someone who had the same horrible experience with your sales. Cancel my order and give me back my money!