telkom sales direct

Sales direct phoned me to upgrade my contract in November. The deal was to upgrade with the exact same contract as I was on but they couldnt give me the same cellphone for the same amount. so I had to take another phone on a higher amount, which was no problem. But the contract still had to be the same as the previous one. Which was 1gb, free telkom to telkom calls and then 100 minutes of other calls. Seems when I need to phone other number which was not telkom, I couldnt. I have been trying to get this resolved, by getting them to listen to the recordings, but no luck. They said it would take 3 days to listen to the recordings and get this resolved but............. I have been phoning for a week now, to get something out of them. nothing. Where do I go to report this. Hello peter or what do you guys do, because I see on previous comments, many people has a problem with Sales Direct.