Telkom Sales Dept does not deliver any service

<p>I’ve been attempting to contact a manager at telkom sales for the last 3 days spending near to 17 hours on hold either on the phone or on the chat feature. After finally getting a hold of a consultant I was notified that my LTE for home router has already been sent to the courier. They give me the tracking number and I call the courier who then tell me that the package was sent BACK to Telkom on the 1st of June because the ****s did not put a suburb on the delivery address. So the router has been back at head office for a week and they are not even aware of this! Escalated with a consultant on my 2nd call after which I was assured that a manager will contact me before the end of yesterday’s work day, lo and behold it is near the end of the next work day and still no status as to what is happening with my order. 3rd call and I’m promised that the manager will contact me within the hour, it’s been 3 hours since then. This is the worst customer service I’ve ever received from any company, and I’m usually the one saying telkom isn’t that bad.</p>