Telkom Sales Department Incompetence

I phoned in to Telkom Sales on the 13th of October (Friday) to upgrade from the 20Mbps uncapped to 100Mbps uncapped service – I spoke to lady by the name of Ranjeni at 13:55. She assured me that the service would be upgraded 3-5 days. The reference number I received was ********** 42A. I waited the next week and the service was not upgraded. So I phoned Telkom Sales on 23rd of October (Monday) and was told that don’t worry, I will have the service by the next day. The reason for the delay was some internal IT fault that he could not explain. I waited on Tuesday and no service upgrade. So I phoned on 25th October (Wednesday) and was told, sorry, it takes up to 14 days to upgrade and I was given the wrong information on the 13th of October. But don’t worry, your service will be upgraded by 30th October. And they will escalate my order due to my frustration and they will phone and keep me informed. NO ONE PHONED ME and NO SERVICE UPGRADE by 30th October. NOW I was really, really upset. So I phoned today (1st November, Wednesday – two and a half weeks later) and there was no satisfactory answer for the delay – just a sorry but don’t worry we’ll escalate it and promise to phone you by end of business. GUESS WHAT??? No one phoned me AND MY SERVICE IS STILL NOT UPGRADED TO 100Mbps.

PLEASE HELP ME SORT THIS OUT – there seems to be no one in Telkom Sales who can give me a straight answer as to what is happening and exactly when I will get the upgraded service. I thought I would be treated as a premier home customer given the package I currently have and what I want to upgrade to – but this carries no weight!

I feel like I want to cancel all me services with Telkom – especially if Telkom continues to treat me this way.

I would appreciate your help in sorting this out.