JH
Jarrod H

1 reviews | Active since Dec 2011

01 Sept 2015, 10:16

Telkom Sales Department Do Their Own Thing

1. I called and got hold of a sales person (Tiffany - 22 June 2015) that explained everything and that all is in order after taking my details and getting me a month to month 4mb/s package including installation and their devices to which I happily agreed.<br> <br> 2. I called again after not being able to get through to sales previously to follow up about the install (Went through a couple of people, Gugu/Brendon/Zenzi before getting through to a sales manager/supervisor Thabiso) The manager informed me that there are no lines available at the moment and would have to wait to mid August 2015 and that he would call when they were ready to complete everything.<br> <br> Since then the technical department has come to install the line, when I asked about my deal they told me they don't deal with sales (understandable being a different department)<br> <br> Now I have a bill for over R1000 and still no contact from sales manager about my deal or account details to even use anything I wanted.<br> <br> Today (01 Sep 2015 called Sales to try and sort this all out) but was told now that I would have to take up the matter with Billing/Account department which is insane!!!<br> <br> The left hand doesn't know what the right is doing

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Replies (1)
Telkom
Telkom's reply01 Sept 2015, 10:51
Official
Hello Jarrodh,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Bongani
Telkom Social Media Team