Telkom Sales call team, disgusting service

I was on telkom website, app**** for a contract, i received a call from a lady to complete my application then she told me what I could get or qualify for, we made the decision, she then further stated that its Pre approved she needs to submit to back office, she says if it's all well, I will get an sms stating my acc will be debited pro rata the first premium in which I informed her I dnt have funds in my acc, however could she make a note for the debit to run for the 25th of the month which is the next week cumin provided its approved , so 2 days after I receive an sms from telkom stating that they going to debit within 3 days and I was confused as I asked them to specifically run it for the 25th if they want to debit, then on Monday 24 June I get an sms stating my application has been declined due to credit vetting and knowing its because there was no funds in my acc when they tried debiting, so i call telkom and spoke to an agent pesihle she said ok she understands and told me not to worry she will send a request to back office for them to rerun the debit and that they would call me on Monday 24 June during the day and she apologized however I call the sales team back later that day I spoke to Nompumelelo following up on the request she advised me something different that she can't see anything done, and there's nothing that can be done if it declined online, and she can't send a request i need to go to a telkom store and I'm like what I was told and what instructions I gave, telkom is inconveniencing me as a client and she just said she is sorry but that's how it works and, and she said i was mislead, so now me as a client I'm doing the calling in to telkom, I'm following up I'm being **** to and pushed from pillar to post, pathetic client service from TelkomSA sales team and to think I'm currently using a telkom number, for this service where a customer is ntn can be done to assist him especially when he was not at fault, ppl in telkom call centre are lazy, should start doing there work, u can never tell a client that there is ntn u can do for them when they were not wrong, u should do everything in your power for a customer whether a new or old customer, but to leave me with no words and say the only way is for me to go to a telkom store and apply in store because of the online app being declined for employees not following simple instructions... pathetic service !!! My nr if someone can fix this without me having to go to a telkom store . ***