Telkom Sales & Billing Stuff Ups!!!!

Absolutely shocking and frustrating experience with Telkom. We recently signed up for a contract with them for a Fibre special they were running - R605 a month. Now the billing has commenced we have found ourselves with TWO contracts - 1 being an ADSL line and 1 for fibre -WT!!!!!!!! I returned my debit order for R1300 and paid the R605 in - what happens next THEY DISCONNECT THE CLIENT FOR THEIR *********** SALES TAKEON!!! My husband phones in today - and they tell him that yes the one line has been cancelled but it looks like we are being billed for x 2 Fibre lines. Yet another dispute logged with account for the outstanding balance. Put through to Sales once again to sort out the duplicate line being billed for and sure enough Sales is offline. So now we will need to call back later, probably waste another 45 minutes of valuable time holding for someone and hoping that it can be sorted out - which from experience will not happen!!! This was an error made by them yet we are being penalized - and you cannot get hold of anyone in authority to escalate too for resolution. SORT US OUT TELKOM!!!!!