Telkom Sales and Billing Department Useless!!!!

Telkom sales and billing department has the worst service ever!!! I've app**** on 27 May 2020 for a Covid 19 Home Premium Lite 20mbs ADSL line - R599 x6 months and R799 x 18 months. On 28 May 2020 the line was activated, I phoned Telkom sales to confirm that the correct package was activated, the lady confirmed it. At the end of June I've received my 1st statement and that's were the issues started. The lady who did my application did not do activated the package that I've requested AND she did not merge my account BUT she just added another ADSL and line which resulted in me having TWO accounts. I've logged numerous incidents ( and by that I mean every 2 to 3 weeks to get this rectified). When you log your incident, they tell you that the investigation will take 72 hours and once done they will phone you - WHATEVER- it's just resolved or rejected with NO REASON!!! No one in sales or billing can tell me on which package I'm on - I'm being billed for 2 accounts - the funny part (I'm not laughing about it, I'm seriously bleeped off about this) is that I have one house with 2 ADSL lines coming into it - then they say but that is not possible!!!! You can phone and explain this to them, to no avail! They just tell they can see it's not your fault, they will log an incident and escalate it ... to their supervisor and to the lady who did my application! I don't think that she and the others read their mail!!! I've being charged double for a year now (8 days short). OH and don't think that when you speak to a consultant and ask to speak to their supervisor , it will happen!!! They are full of excuses as to why he can't speak to you right now!!!! I've been double billed to this date (they owe me money for nearly 12 months). They just want your money BUT can't do their work which they get paid for!!!! I'm canceling my ADSL at Telkom tomorrow - I'm fed up with their incompetence!!!!