1 reviews | Active since Feb 2017
Telkom Sales
<p>We app**** for a Telkom phone line and ADSL last year. The new telephone number we were given has been nothing but a nuisance. Firstly, it belonged to an HR company previously and we got btw 7-15 calls per day looking for Caroline in HR.</p> <p>My husband emailed the company and asked them to make sure they'd changed all their numbers from this old one on their website etc.. Nothing happend. The calls continued.</p> <p>Plus we got a call from Telkom saying that we owed over R2000 on our account. Very confused we checked and our account was fine, but even TELKOM haven't updated their own records and so they essentially still had this company on the same OLD number.</p> <p> </p> <p>So evenually today I called TELKOM SALES and spoke to Sebolela (spelling) and asked for a new telephone number. I explained that the old one hadn't served us in anyway. </p> <p>Firstly, I'm told that we have to pay R265 for a new line. As far as I'm concerned the one you gave us wasn't valid. So why should we pay again? However, I agreed. As I want a NEW number.</p> <p>The Agent changed our old one to the new one. Told me what it is. And gave me a reference number of 6 digits which I'm not sure is even valid as the line went to dialling tone suddenly. And now if I try and call our old number it doesn't ring and I try calling the new one - the message is this number doesn't exist.</p> <p>REALLY TELKOM. You need to do better than this!</p>
Hello penmof53
This response serves as confirmation that your query has been received.
Your reference number : AI***
Please send us a private reply with the order number/ telephone numbers for our fulfillment team to assist further.
Regards
Noleen
Telkom Social Media Team.
Hello penmof53
This response serves as confirmation that your query has been received.
Your reference number : AI***
Please send us a private reply with the order number/ telephone numbers for our fulfillment team to assist further.
Regards
Noleen
Telkom Social Media Team.
Reference number : AI***
Hi Noleen,
Thank you. Old Tel number *** and new one given ***
Much appreciated.
Penny
Reference number : AI***
Hi Noleen,
Thank you. Old Tel number *** and new one given ***
Much appreciated.
Penny
A week later and we still don't have a landline that allows people to contact us.
First I was told to change the number it would take 24 hrs, the next consultant said 48hrs the 3rd said 72 hrs. We are now way passed 72 hrs.
A telekom person phoned on the landline to check that all was in order. I answered and was excited. But as soon as I put the landline ph down and dialled our new number from a cell phone. It says the number doesn't exist. I've now sat on the phone to the call centre for 1/2 hour. What will it take to sort this out???
A week later and we still don't have a landline that allows people to contact us.
First I was told to change the number it would take 24 hrs, the next consultant said 48hrs the 3rd said 72 hrs. We are now way passed 72 hrs.
A telekom person phoned on the landline to check that all was in order. I answered and was excited. But as soon as I put the landline ph down and dialled our new number from a cell phone. It says the number doesn't exist. I've now sat on the phone to the call centre for 1/2 hour. What will it take to sort this out???