Telkom Sales

On 28 or 29 November a sales person from Telkom phone me as I app**** online for the R99 5 Gig November deal. The sales consultant did the contract for me did all my checks and told me that my contract was approved and that my unit will be delivered to me. I was not given a reference number. 3 weeks later, sill nothing has been received and no one has contacted me. Since then I have phone Telkom 6 times and have had not luck. The phone was left hanging twice with no one coming back tome for 20 minutes. Twice I was told it is not on the system - and I need a reference number, and that they cannot pick up anything under my ID. Twice they could find my app on the system. The one time they told me it was rejected but had to get hold of the sales consultant to find out why banking details were rejected. The next time I phoned back they told me the banking details were rejected because of my name and I must go to home affair to get it fixed. Really??? My name is correct, why should I go to home affairs? To get what fixed. Eventually the consultant told me that the difference was that on my application I did not include my 2nd name. and that's why it was rejected and that they can't fix it because November is over, the deal is over and they have no stock - trying to shove me off. I am not happy about this. Telkom cannot tell me that as the initial consultant told me my app was approved and no one phoned me to rectify anything. I also told the consultant that I have a current contract with them, but that was not good enough. I asked the consultant (Nokuphile) to get me the manager to phone me and no manager phone me. I have my landline as well as a contact with Telkom and I get refused this one?