Telkom Sales 10213

<p>I dialled the number 10213 for Telkom sales to place an order for a Wi-Fi router. I answered all questions pertaining to the application and was told that my application has been sent through to back office and all is well. I was advised that anytime I need feedback I should call into Telkom.</p> <p>Called Telkom Sales a week later to find out about my order and the lady told me that my application is still with back office and that they are still to debit my account to test if my account number is working, bearing in mind that I have not received the device, I was puzzled and it does not make sense why they should debit my account before I even receive the device.</p> <p>I called into Telkom again today to STILL follow up on my application and the lady on the phone informs me that she cannot find an application processed my profile. Then she advised that she cannot do anything about it unless I had the name of the consultant that processed the application. At this point I am truly frustrated.</p> <p>Decided to call back two minutes later and I was told that my order does exist “all of sudden” and has been accepted and is waiting to be delivered however there has been a delay and I should receive my device by end of this week.</p> <p>This is a very *********** sales department that does not provide feedback to clients, cannot track their orders and have consultants with no knowledge.</p> <p>I have never had to go through such an experience in my life. It has been truly frustrating. The service was an absolute disgrace.</p>