1 reviews | Active since Apr 2017
Telkom sale with no delivery
<p>Took an adsl uncapped deal from telkom.so eager to sell but thats where it ended. I was promised installation in 5 to 10 days and was advised i would contacted to arrange time, that was it never heard from telkom again no call no sms no confirmation, nothing. Then the attempts to try contact, pushed from pillar to post, tried calling, tried chat option and no consistency in feedback to me some say deal was never activated, then installation never selected and even that my id number has no deal attached to it. Their operational execution capabalities definately doesnt support their aggresive sales approach, its as if they dont care how long the process takes post the sale, the customer must just wait untill it gets done, no SLA accountability what so ever. Dissapointing and frustrating for the consumer and very misleading in terms of the upfront promises made. I would have loved to contact someone in telkom to manage but that approach has been a complete bust.</p>
Still nothing to date heard from Telkom.. Would really love to cancel the deal at this stage but that would require getting hold of telkom and finding someone who had a clue with what is going on with my order, well based on recent history that isnt going to happen. I really cant believe how poor their level of service is, even their replies on the hellopeter platform have no follow through, atleast there is consistency in that, just how poor their service is that is.
Still nothing to date heard from Telkom.. Would really love to cancel the deal at this stage but that would require getting hold of telkom and finding someone who had a clue with what is going on with my order, well based on recent history that isnt going to happen. I really cant believe how poor their level of service is, even their replies on the hellopeter platform have no follow through, atleast there is consistency in that, just how poor their service is that is.
Can someone at telkom please contact me to cancel this deal. I am completely over this level of service... I recieved an sms confirming installation today, no call, no confirmation but anyway thought its fine at least its getting done.. Then out of nowhere another sms saying they have just movedthe installatio. Date to two weeks time.. Pathetic and unproffesional and now I am done with it
Can someone at telkom please contact me to cancel this deal. I am completely over this level of service... I recieved an sms confirming installation today, no call, no confirmation but anyway thought its fine at least its getting done.. Then out of nowhere another sms saying they have just movedthe installatio. Date to two weeks time.. Pathetic and unproffesional and now I am done with it