Telkom said they will dispatch a tech but did not

I have reported that my line is down on the 17th of December and Telkom logged it on a previous case that was still open from 26 November 2015. I phoned Telkom again on the 26th of December 2015 to find out when a tech will be dispatched and they said that it has been assigned to the technical department and that someone will contact me within the next three hours. Up to date I have not received a call from a tech or any Telkom personnel. <br> <br> I want a credit on my account for the time that I'm down and want a tech to fix my line ASAP.