Telkom said its fine when they sold the contract but when they had to deal with the Sim swap, they could not do it as promised. Please cancel my contract after 2 weeks of struggle.

Telkom gave me a new contract. I told them that I would take the contract but the sim swap must be done online or via cellphone due to the following reasons. 1) I have a small baby and no one to look after the child and I do not want to pose the COVID risk to my small child to go to a Telkom store 2) I stay 150km from the closest Telkom store and it would not be possible for me to go now but only in 3 months time. When I did call the numbers (081180) and (10213) they suggested, the operators all said that they will only be able to assist at a Telkom store. Telkom is really not looking at the interest of their customers but rather following strict protocalls.