TELKOM SAGA

<p>i took up a contract telephonically for the 15gb worth R150.00 every month in March 2017. first statement confused me and when i called i was assured i will be paying R150.00 and then the statement comes for 01-31 March 2017 and i suddenly owe telkom R649.00.</p> <p>When i called them, they would log a complaint and send me a case number, however both times i received an sms saying my case has been resolved. I decided to go their branch in brooklyn and another complaint was logged and i received the same sms that my problem has been resolved. on 25 April, R649.00 was deducted from my account. I called them today (26 April 2017) and im hearing the same stories again, in fact, i spoke to Pinky who promised to call me back and i am still waiting. I called again and spoke to Smangele Ngcobo who was not much of assistance, who just logged a complaint again and smsed the case number. I asked for the contract to be emailed to me, was told for the second time that it cant be emailed to me i must call 10213. I called the number and i was told to call 081181. I decided to call the Brooklyn branch again, i was told to call 081181 and it took me back to Smangele who told me that she cant send the contract.</p> <p> </p> <p>THIS IS BEYOND ********** CUSTOMER SERVICE...not even once did i receive a call to ask what my problem was, instead i know ill wake up tomorrow and this case wil be sorted in their books.</p> <p> </p> <p>PLEASE HELP!!!! </p>