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martin M

1 reviews | Active since Jun 2012

09 Jul 2018, 12:46

Telkom SA - useless cancellation department

I cancelled Telkom services in Jan 2018. Have confirmation from Telkom that they received my request and documents, but nothing happened. Two months later, I called – Telkom asked me to sent again as the lost my documents!!! I sent, again and again, _ nothing happened. Telkom give me confirmation about second request as well. I called numerous times again – each time I get reference number, and that was end of any action. One, I got sms that my request was successfully resolved!!! What is resolved, I never find out. I submitted cancellation request again and again, four times, and also submitted equest over Telkom website - no answer as well. Only, every months is new, bigger invoice on my email. Each time I submitted all documents needed. Each time I get reference number. Useless as no action was taken at all. Looks like endless ******* going on…What to do now????

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Replies (2)
mM
martin M's update25 Aug 2018, 19:25
Reviewer Update
Get answer from Telekom social media team - ref AI ********** request to sent all references and Documents already submitted. Since I sent all A’s requested - 6 weeks ago - no answer at all. Only latest invoice inflated to amount over R5000! ******* just going on and on...for line cancelled in JAN 2018.
mM
martin M's update28 Aug 2018, 13:24
Reviewer Update
last 2 days received series of sms from telkom: Your case ********** 9 was resolved... and 4 more with various ref numbers - but what and how is resolved - no one word!! No way that you can check on web site or elsewhere? I called today 10210 - Consultant on line advised that cost is reversed to 0, but line and account is not closed? And, offered to sent me ref numbers for a call. until now, noting sent about recent conversation. So, until next invoice. Today is 7 months since simple request for cancellation was sent. Hope this divorce saga from Telkom will not to have anniversary.