Telkom SA *****ulent and ******* debit order

My legitimate 24 months cell phone contract with Telkom SA was due to expire on the 31 January 2025. I notified the service provider of the cancellation when the contract expires i.e. 31 January 2025 which was well received in November 2024 and uploaded successfully. A *****ulent and ******* 36 months cell phone contract was loaded in my account just after the legitimate contract expired. The following month I received a bill R 3895.00 for this unknown contract. I called the Telkom centre account dept and I was informed about this new ******* and unknown contract which I disputed. I was told to send an affidavit to them so that the matter can be investigated. Case ***4 was opened and Telkom investigators started the investigation. On the 30 July 2025 @11H06 I received a call and latter an email notification that the investigation is concluded, no cellphone was delivered to me and the billing will stop as there is no cellphone in question, and no service is rendered. The account will be corrected and closed and incorrect and ******** billing will stop from the next billing period. It is 03 September 2025 and Telkom SA is still attempting to debit my account R12834.15 as per the information from my banker. Luckily my bank did not allow the debit to go through. Very ********* behaviour from Telkom SA. Telkom SA is trying to ***** my hard-earned money. Sies Telkom