Telkom SA :the worst service provider in SA

Subject: line faulty: ********** 863

I reported my line faulty on 25 June 2018. Line is noisy I cant even use the voice side and ADSL is intermittend. A few days later a Telkom contractor working for Cross Connection came out. At the time it was sunny so now the line is ok for e few hours. He tested on advantex,the line passed, so he got his pass ref.I told him it is intermittend especially when its misty or wet weather.he then said he was going to check outside. Was gone for 10 minutes and when he came back said the line on the pole is faulty,which he didn’t even go up to test.He said he will log an IE 195 for the ALC to be replaced.

That was almost 3 weeks ago.

So I cant use my voiceline(which im paying for) and internet is working now and then (which im paying every month , not now and then).

Everytime I receive an SMS saying the fault was resolved. Then I just log it again. Then the same contractor just comes around to advise they still waiting on cables to be replaced.

So I wait.

But now heres the story.

I was a technician for Telkom so I know whats happening.Same contractor came out previously as I had an adsl fault,couldn’t connect. He called,I told him to change the Dslam in the MDF.He didn’t listen and insisted the fault was in the underground cable.I already had people testing and we confirmed MDF problem. He was busy for 3 days and afterwards he told me the problem was in the MDF and he will have to hand it over to (unmanned) MDF, which he was supposed to sort out as per job description. I said OK. That was last time.

This time he tells me there is a problem with the overhead cable.Well then surely he must provide temp service and then clear the fault.

I am unhappy with Telkom service and DEMAND as a paying customer my line to be fixed,. I know that as this is not a golden exchange preference will not be given to spend R10 000 to upgrade an aerial cable for 1 customer with ADSL on that route. So I must wait,hence telkoms policy that “We are customer focused” or “Customer service excellence”. .

Telkom service was previously bad but now with this contractor service its worse.

If my line is not repaired within 3 working days I will surely cancel my service and I want to be refunded for the time my service was reported. Telkom just don't care . I know coz I used to have the same problem when I was a technician for them. Its just about revenue and stats and not the customer. The only customers they are interested in is the what they label as" Golden Exchanges", those exchanges generating more money . This is your predominantly "white areas", Constantia,newlands,tokai,town., Other areas known as Bronze exchanges that does not generate as much money are deemed less important. So the "every customer is important" slogan are blatant lies.. They still have the monopoly as they sill have no completion regarding fixed lines so they still have the last say