Telkom SA - The Worst Service I’ve Ever Experienced!

I’m beyond frustrated with Telkom and their complete lack of service and communication. Since 19/08/2024, I've been trapped in a never-ending nightmare trying to get a faulty device replaced. My brand-new device started rejecting the original charger it came with, and even a charging pad failed to work consistently. It was clear the device had major issues, so I reached out to Telkom to get it sorted.

The issue was supposedly escalated, and a pickup was confirmed... only to be canceled without any explanation. This frustrating pattern of canceled pickups and zero communication continued throughout the week. Despite updating my address with Telkom, they kept using the old one, causing even more delays. I had to chase them down just to get any response at all.

Finally, after days of runarounds and canceled pickups, they collected the device on 23/08/2024. But here we are, 02/09/2024, and I’m STILL waiting for Telkom to take any action! Meanwhile, I'm paying for a device that’s sitting with them, and the only update they provide is that the job is “still waiting to be attended to.” It’s beyond frustrating!

I’ve had to constantly reach out just to get any updates. Where’s the urgency, Telkom? Where’s the basic respect for your customers’ time and money? This entire process has been a joke, and your so-called customer service is non-existent.

Telkom, this is officially the last time I’ll ever do business with you. For anyone else considering Telkom – **DON’T DO IT**. They will waste your time, your money, and your patience. This level of incompetence is unacceptable and downright infuriating. 😡

#TelkomFail #WorstServiceEver #CustomerServiceDisaster #NeverAgain