Telkom SA - the worst in SA

The worst service ever. I have been asking for a settlement letter since the beginning of July. Despite persistent efforts over the month, noone has assisted me in getting the letter. Thando Motha, who initially assisted me has since stopped responding to my emails, or sharing her manager' email. Multiple Telkom consultants have informed me that my account is no longer with them, citing transfers to Nudebt and later NDC. However, NDC claims the account was withdrawn by Telkom. This conflicting information has left me in an unresolved loop, and I will now have to contact ICASA as well.

I do not know if these Telkom people read these complaints her but i hope they send me the letter on a letter that contains a reference number and banking details.