NL
Ntshadi L

1 reviews | Active since May 2024

01 Jul 2024, 12:08

TELKOM SA SHOULD CANCEL CONTRACT BECAUSE CONTRACT IS PAID ALREADY AND CREDIT ALL THAT IS NOT DUE TO THEM FOR SERVICES THAT HAVE NOT BEEN RENDERED

Good Morning Hellopeter, Please assist me in resolving the issue i have with TELKOM SA they keep deducting my account for non-service. I have not been using any of their services, the account has been suspended but yet they now say it reflects that i have used data. It's been over 3 months now struggling to cancel the contract they give me runarounds because i have paid over the device and made it clear i will not be needy any of their services and i also canceled their contract and sent through an email but i got a text stating changes on my contract. They deducted R684.55 and i let it slide and wanted to get over and done with Telkom. They deducted again on the 29th of June 2024 i reversed that amount because i do not understand why they keep debiting my account. They only confirm on the phone that it would be canceled but they do not send any confirmation. Or stop with their debits. Account Number: ***. I have previously laid a complaint on Hellopeter but there is still no resolution. I need Telkom to credit what is not due to them and stop debiting my account please. I am not receiving any services and do not understand what am i really paying for?

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