1 reviews | Active since Jan 2016

12 Apr 2016, 09:40

Telkom: SA's leaders in no service delivery

Well done, Telkom. You have met my expectations, despite my most fervent hope that you would actually deliver. Without a doubt, the \service\" Telkom delivers has got to be the worst I have ever encountered. On the 24th of March I called Telkom to transfer my landline from the house we were renting at the time, to our new home. I was assured that it would be done the following Tuesday - 29/03/2016. I was further assured that our old line would be disconnected on the 28th. Neither assurance was carried out. On the 29th I received an SMS to say the line would be transferred on the 11th of April! Two weeks later! I WORK FROM HOME and without a landline I cannot earn a living - which means I can't pay my phone bill!!!! When I called to fix the date, I was assured nothing could be done, despite repeated calls. When I went to the link provided in the SMS to reschedule, the PAGE DOES NOT EXIST! Needless to say, Telkom did NOT arrive yesterday, despite their SMS at 11:45 to say they were on their way. And when I called today, they could not tell me when the tech will arrive - if at all. They simply repeated, \"It's been escalated.\" I don't care! I want my service reinstated as promised!<br> <br> "

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Replies (1)
Telkom
Telkom's reply12 Apr 2016, 10:47
Official
Hello VanessaDavies,

This response serves as confirmation that your query has been received.
Your reference number : SM222678
A consultant from our fulfilment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.