TELKOM SA - POSSIBLY THE MOST INEPT ORGANISATION IN THE STRATOSPHERE

Item: Telkom
Rating: 1
Author: Wendy B

TELKOM. What can i say! BY DEFAULT I AM FORCED TO GIVE IT A STAR RATING - THE "TERRIBLE" OPTION DOESNT COVER IT. Incompetence doesnt even begin to describe what a bungling inefficient beyond useless organisation it is. A monument to disorganisation and couldnt give a sh*t. We get paid whether we fix your problem or not. If you are really lucky, and manage to find a way to get your complaint attended to by our competent 3rd party (ex Telkom employees who are such a pleasure to deal with) contractors to do the simple five minute job that we at Telkom are simply not equipped to deal with then you can indeed proceed to the celebrate option and pray your landline is never out of order ever again in your lifetime. Report your fault to 10210 - might as well tell a brick wall for all the attention it will receive. They will create a fault and then cancel it, saying its fixed, this is however a fixed cycle, and no matter how often you report the fault, it will be cancelled as resolved, even though no one has looked at the fault. You will be lulled into a false sense of security with regular SMS' assuring you that they are looking into the fault. However these too dry up after a while. Escalate your fault - yeah right, to more *********** and useless senior employee, who equally will still get paid but couldnt give 2 sh*ts. Write to the MInistry of Telecommunications - why waste your time? possibly their email is also out of order. But they wont acknowledge your email or problem, its probably a great source of entertainment for them. Report the fault online- yep, that will get you really far. Much like a dead letter office. Aint no one home. Report it to ICASA, YOUR NOT REALLY GOING TO WIN HERE - THEY PASS IT BACK ONTO, YEP YOU GUESSED IT - TELKOM. By now you are preparing that noose from the ceiling rafters. Telkom now however will send you couple of half hearted sms's and then thats your lot. BUT at least you do get acknowledgement, but be prepared you MUST have your phone with you pretty much 24/7 in case they do phone, if you miss that call, beeeeep, go to the back of the queue, its one of those numbers whereby you cannot return the call. They will indeed send you an SMS to tell you they cant reach you, but hey, its the thought that counts after all, they really tried hard to reach you - NOT. In short, if you have a problem with Telkom, lets face it, your *****ed. YES, YOU WILL STILL PAY FOR YOUR MONTHLY LINE. YES, YOU WILL BE FOBBED OFF WITH CONTINUAL ASSURANCES FROM 10210 THAT THE TECHNICIAN IS ON HIS WAY WHILST YOU WASTE YOUR CELL PHONE CALLS TO THIS INEPT BUNCH, THAT ARE SO BEYOND CLUELESS, WHILST YOU ARE UNDER THE IMPRESSION THAT YOU WILL SEE A TECHNICIAN AT SOME STAGE. (NOT IN YOUR GRANDCHILDRENS LIFE TIME PAL) YES, YOU WILL GIVE UP YES, YOU WILL START DRINKING YES, YOU WILL NEED A SUPPORT GROUP AND COUNSELLING YES, YOU WILL EVENTUALLY RESIGN YOURSELF TO THE FACT THAT YOU WILL NEVER HAVE A WORKING LAND LINE EVER AGAIN YES, YOU WILL CANCEL YOUR CONTRACT WITH TELKOM YES, THEY WILL EQUALLY NOT GIVE A SH*T BECAUSE EVEN IF THEY GO BANKRUPT, THE TAX PAYER WILL SIMPLY BE REQUIRED TO BAIL THEM OUT TO THE TUNE OF BILLIONS OF RANDS IN SHORT, TELKOM YOU SUCK AD NAUSEUM INFINITUM

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