Telkom SA Poor Service Provider & Customer Care

<p>I have encountered numerous, countless issues with Telkom SA in terms of an ADSL contract I signed in February 2017 without knowing that Telkom SA could only provide me less than a 1mbps ADSL Line speed instead of a 10mbps line which I understand that Telkom SA cannot guarantee a 10mbps line of which my Internet speed did not get to 1mbps.</p> <p>However, I sent a numerous cancellations explaining my situation to the cancellations Telkom SA Dept and added the packet loss Latency of between 67% up to more than 80% having major Online Money Trading losses.</p> <p>I reported the Telkom IP (Network issue) causing major packet losses. To no avail!!!</p> <p>My comms was early days in February 2017 and up till today 2017/07/24 I had to pay another reconnection fee of over 900ZAR as I was threatened again via SMS after my link was downgraded to 2mbps.</p> <p>Consumers be very very careful before you sign a contract with the relevant service provider. Check what your current speed is in terms of ADSL and if you do have fibre network in your area as you could fall for a bad encounter as what I had.</p> <p>Also remember that the Telkom SA Billing Team and neither their Customer Care has the necessary Technical experience or let’s say have a lack of Tech s****s as the guidance and comms is bad news. My Line was cut whilst my dad was taken up in hospital in an ICU ward.</p> <p>I had to contact my family members from my mobile which could become costly at certain times. Thus, I have no respect for this service provider. The only guidance I can give such organization is training training and more training of your staff.</p> <p>The Telkom SA Shops I entered as a customer is not Customer friendly during my experience. It is absolutely a bad encounter I had and was pathetic as there was no Manager on a weekday after 12:00 PM on duty in a Mall or a second individual managing the shop whom you can go to for assistance as all Telkom employees lift their shoulders t say we cannot help you. What a bad answer it is. After more than a month Telkom wanted to provide me with an ADSL Router after I reported the bad link, service, cancellation up front.</p> <p>I am now reconsidering joining a more advanced Service provider. I am excited as a Mobile company is now jumping one ahead of Telkom SA by providing a Fibre Network in my area which I am currently investigating and asking the correct questions by not falling into the same problem as I experienced from early February 2017 until 2017/07/24.</p> <p>Moral of the bad encounter is that Telkom SA did not meet the contractual criteria on their side and even charging me in advance fr a service and equipment I never had !!!!!!!!</p> <p> </p>