Telkom SA - Poor Service

Dear Telkom and Open Serve Connect. My ticket (reference number: ***6) Service for *** was logged on the 18 October 2021 and to date have not been resolved. I have not had the service since the 18 October 2021 but am still billed monthly. Due to your failure to provide me this service - I am incurring futile costs for Netflix as that service is dependent on access to data. The Open Serve Connect technicians assigned are trying to close this ticket without resolving this fault and have moved the original ticket log date to recent. Everyday we get sms's confirming our satisfaction with the resolution on the logged ticket - For the record - We are not happy with your service and require urgent assistance on this matter.