Telkom SA, non assitance

I have logged a fault 2 days ago, with no signal on the landline. I have contacted 5 different operators trough the web interface. All of them didn't have any idea about the isssue related to my reference number and just giving standard reply with apologize. 4 of them have also closed the chat without letting me explain the problem. I have no idea what is the problem with my landline and when will be fixed. Even Telkom doesn't know!