Telkom sa is the pits

Where to even start ! I requested a call back from Telkom about an over charge on my data plan ! Upon receiving the first call was told they offline and they will call after 4 hours .

4 hours later I receive a call ! This is what happens . Consultant doesn’t introduce herself - simply goes straight to the fact that “you requested a call back” firstly I’m not even sure who this is so I ask . She responds with no energy - “I’m Dikeledi” from where ? She responds Telkom !

I’m sorry but these are questions I shouldn’t ask honestly her tone was poorly administered. I hung up as I knew I would have lost my cool ! I was over charged and somehow Telkom has offered the worst service this far ! I tried to take another contract with them and three months later no response ! I will make it a legal matter trust I don’t have time for terrible business practice . I want answers !

+27 (12) *** Was the number I received a call from