TELKOM SA IS PATHETIC - Zero after sales service

Telkom's customer service is non-existent!

I did an application for a new mobile phone contract online and within minutes someone called to assist with the sale. Everything was done. This was on the 12th April - I was told I can expect delivery within 3-5business days.

7business days went by and no delivery. To date I have sent over 40 e-mails, made more than 20 calls and I have not received a response.

When I ask to speak to a manager, I am told that one is not available - So I am lead to believe that every department of Telkom's customer service is operating unsupervised. I have also had calls being dropped on me while waiting to speak to a manager with not attempts to re-contact me.

I finally spoke to someone a week ago, who then told me that they are able to see that my account was debited but there is no profile created and also no record of an order number for me.

How do you debit an account and you do not have a record of what you are debiting for?

I have since sent another 5 e-mails requesting that the order be cancelled and my money returned to me.

And surprise, surprise....NO RESPONSE!