Telkom SA - incompetence beyond comprehension

<p><br />IN MY YEARS OF WORKING EXISTENCE- I HAVE NOT ENCOUNTERED AN UNDENIABLY MORE ***********, MORORNIC , IMBECILIC INSTITUTION AS THAT OF TELKOM SA SERVING IN ITS CAPACITY AS A MOBILE OPERATOR. IN JUSTIFYING SUCH I WANT TO DRAW YOUR ATTENTION TO THE FOLLOWING:</p> <p>ON THE 27th of March 2017 AT APPROX 7h30am I ATTEMPTED TO USE MY MOBILE SERVICE TO MAKE A CALL - ONLY TO HEAR A SWEET VOICE ADVISING ME THAT MY CELLULAR SERVICE HAS BEEN LOCKED! I FURTHER PROCEEDED TO CONTACT THE TELKOM CALL CENTRE TO ENQUIRE THE REASON FOR MY SERVICE BEEN LOCKED! I WAS ADVISED THAT MY ACCOUNT WAS IN ARREARS! AFTER A DETAILED EXPLANATION TO THE CALL CENTRE AGENT AND FURTHER EXPLAINING THAT I MADE MANUAL PAYMENTS VIA EFT AS I HAD MADE PRIOR ARRANGEMENTS WITH TELKOM TO MAKE EFT PAYMENTS UNTIL I SUBMIT MY NEW BANKING DETAILS FOR MY DEBIT ORDERS TO BE PROCESSED - THE CALL CENTRE AGENT RETRIEVED MY EFT PAYMENTS AND ADVISED THAT MY ACCOUNT IS NOT IN ARREARS BUT IN ACTUAL FACT HAS AN ADVANCED PAYMENT AND MY SERVICE SHOULD NOT BE LOCKED AND THE ERROR IS WITHIN THE BILLING DEPARTMENT OR THE GLORIFIED BACK OFFICE WHO HAS NOT AS OF YET RECTIFIED MY ACCOUNT. THE CALL CENTRE AGENT FURTHER ASSURED ME THAT AN EMAIL WILL BE IMMEDIATELY SENT TO THE BACK OFFICE (WHICH I CAN ONLY PRESUME IS ON PLANET MARS) REGARDING MY ISSUE AND MY SERVICE WILL BE RESTORED PRIOR TO THE CLOSE OF BUSINESS ON MONDAY THE 27th of MARCH 2017.</p> <p>PRIOR TO THE ABOVE - I HAVE BEEN RECEIVING TEXT AND VOICE MESSAGES FROM TELKOM ADVISING ME THAT MY ACCOUNT WAS IN ARREARS OF WHICH I IMMEDIATELY CONTACTED THE CALL CENTRE TO ADVISE THEM THAT IN ACTUAL FACT MY ACCOUNT IS NOT IN ARREARS AND I MADE MANUAL PAYMENTS AND MY ACCOUNT IS UP TO DATE AND IN AN ADVANCED PAYMENT STATUS. THE NUMEROUS CALL CENTRE AGENTS AGREED WITH ME THAT MY ACCOUNT WAS UP TO DATE WITH PAYMENTS AND ASSURED ME THAT MY SERVICE WOULD NOT BE INTERRUPTED. THE REASON I WAS EXPLAINED BY THE AGENT THAT ONCE AGAIN THE BACK OFFICE - BILLING DEPARTMENT DID NOT UPDATE MY ACCOUNT.</p> <p>OVER THE LAST 3 DAYS I HAVE CONSISTENTLY CONTACTED TELKOM'S CALL CENTRE IN THE VAIN ATTEMPT TO RESTORE MY CELLULAR SERVICE INCLUDING VISITING A TELKOM STORE BUT TO NO AVAIL. I AM BEING REPEATEDLY TOLD THAT EMAILS ARE CONSTANTLY SENT TO THE BACK OFFICE - BILLING DEPARTMENT BUT NO RESPONSE HAS BEEN RECEIVED TO RECTIFY MY ISSUES OR RESTORE MY CELLULAR SERVICE. I CAN ONLY ENVISAGE THAT THE BACK OFFICE - BILLING DEPARTMENT ARE A USELESS BUNCH OF RETARDED INDIVIDUALS - SITTING ON THEIR ****S - PICKING THEIR NOSES WHO ENJOY RECEIVING MY PAYMENT EVERY MONTH FOR MY CELLULAR SERVICE WHICH PAYS THEIR SALARIES AND FEEDS THEIR FAMILIES WHILE I AM CONSTANTLY SUFFERING LOSSES IN MY BUSINESS ON A DAILY BASIS DUE TO MY CELLULAR SERVICE BEING SUSPENDED BEARING IN MIND THAT MY PAYMENTS ARE UP TO DATE AND IN AN ADVANCED STATUS. I AM TOTALLY RELIANT ON MY MOBILE SERVICE DUE TO MY EXTENSIVE TRAVEL WITH REGARDS TO MY RELATED LINE OF WORK.</p> <p>BASED ON THE ABOVE - I WILL ENGAGE IN FURTHER LITIGATIVE ACTION AGAINST TELKOM SA IN THE RECOVERY OF SUBSEQUENTIAL LOSSES INCURRED WITH REGARDS TO MY RELATED BUSINESS LOSSES. I FURTHER DEMAND THAT TELKOM SA CREDIT MY ACCOUNT BASED ON THE DATES FROM WHICH MY SERVICE WAS SUSPENDED TO ACTIVATION DATE. I WILL FURTHER ENGAGE THE POWER OF THE SOCIAL MEDIA AND EVERY OTHER MEDIA AVAILABLE TO ENSURE THAT SUCH INCOMPETENCE AND PATHETIC CUSTOMER SERVICE SHOULD NEVER BE ENDURED BY ANY OTHER HARDWORKING INDIVIDUALS THAT SUPPORTS TELKOM SA AND ITS EMPLOYEES.</p> <p>KINDLY REFER SCREEN SHOTS OF MY PROOF OF PAYMENTS HEREUNDER OF WHICH I HAVE REPEATEDLY PREVIOUSLY SENT TO NUMEROUS CALL CENTRE AGENTS AS REQUESTED. MY SINCERE WISH AND PRAYER IS THAT THE RETARDED *********** BACK OFFICE STAFF CAN VIEW, READ AND UNDERSTAND THAT I HAVE MADE MY PAYMENTS RELIGIOUSLY AND MY ACCOUNT IS UP TO DATE AND IN AN ADVANCED STATUS.</p> <p>ANY FURTHER DIALOGUE WITH TELKOM SA REGARDING THE ABOVE WOULD BE MORE FURTHER THAN MY COMPREHENSION AND WILL BE INSULTING TO MY INTELLIGENCE.....</p> <p> </p>